A.R. Mazzotta Employment Specialists

Location: Cape CoralFL 33904 Document ID: B0152-1NP7 Posted on: 2024-07-1207/12/2024 Job Type: Regular

Job Schedule:Full-time

Customer Service Representative

Customer Service Representative duties and responsibilities

A Customer Service Representative’s duty is to support customers. This main responsibility covers lots of duties, such as:

  • Providing introductory information to new customers
  • Ensuring that customers are satisfied with products or services
  • Following up with clients or customers to check that they’re still satisfied with any purchases
  • Letting customers or clients know about additional services
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
  • Escalating queries and concerns
  • Troubleshooting common issues with a product or service
  • Working with a team of CSRs and other departments to find appropriate solutions
  • Recruiting applicants for specified positions