Eligibility Coordinator

 

Job Objective:   To provide superior customer service and determine health eligibility for clients of various benefit plans.

 

Job Duties:

• Determine health eligibility status from various sources
• Process enrollment documentation
• Maintain knowledge of Plan provisions of those assigned
• Work with all departments, other associates, outside parties, and management team effectively and courteously
• Provide superior customer service to Plan Members and Board of Trustees
• Compose administrative and formal correspondence to members and plan affiliates
• Perform general administrative support and record retention duties
• Exercise good judgment, effective decision making, and ensures high quality
• Comply with all company policies
• Meet or exceed performance goals for accuracy and productivity

 

Skills Required:

• Excellent telephone demeanor and effective oral communication
• Mathematical  and word problem solving aptitude
• Proficiency in the use of Word, Excel and Power point
• Ability to manage multiple tasks and projects
• Ability to investigate and solve problems
• Must be highly organized, responsible and professional
• Above average written and oral communication skills
• Dependable, reliable, conscientious and deadline driven
• Ability to work well with colleagues as well as independently
• Possess exceptional attention to detail
• Bilingual (Spanish) helpful

 

Technical Knowledge/Experience:

• MS Office Applications
• AS400 helpful

 

Education:

• College degree or a combination of education and experience

 

Insurance Programmers, Inc. PO Box 5817, Wallingford, CT 06492

Tel:  (203) 269-7741 / (800) 446-8646

Fax: (203) 284-8656