Dymax Corporation, a leader in the Acrylic Adhesive and UV Curing Industry, is seeking a highly motivated, team orientated individual to join our Application Engineering department as a Technical Services Manager. 

 

We currently have an opening for a Technical Services Manager, who is responsible for the supervision of the Applications Engineering group and lab.  This person coordinates projects, coverage and work flow within the department. He/she is also responsible for overseeing the testing and evaluation as necessary for generating data required by marketing or commercial development or as needed for R&D, marketing, customers or prospects.

 

• Supervises the applications engineering department personnel and activities.
• Conducts performance reviews for applications engineers and specialists.
• Manages work flow within the department.
• Ensures adequate coverage of telephone and laboratory during all working hours.
• Assigns field sales support responsibilities to applications specialists and engineers.
• Assigns telephone coverage responsibilities to applications specialists and engineers, as needed.
• Distributes market program support responsibilities to applications specialists and engineers.
• Ensures product certifications are sought and maintained.
• Ensures customers are given timely and effective responses by telephone, email and/or lab reports.
• Develops appropriate testing capability to meet R&D, sales and marketing requirements. 
• Documents storage and database development and maintenance to assure ease of information capture and retrieval. 
• Manages the provisions of required data and information for product data sheets, technical newsletter and technical reports to the field. 
• Actively participates in the customer issue resolution program within the company.
• Coaches and mentors applications specialists, engineers and laboratory technicians.
• Assists VP Technical Service in executing department goals.
• Coordinates with Customer Service, sales, and operations to assure the highest level of customer care.
• Incorporates latest technology approaches into all customer facing reports relating to the Dymax Edge (videos, suggested approaches for manual, semi-automatic, and fully automated assembly equipment for dispensing and curing)
• Acts as Training Coordinator for new employees, distributors, others as needed for Dymax overall and technical training.  
• Ensures each Application Engineer is first line of contact with Sales Territory Manager for all adhesive, coating, oligomer, and equipment related technical needs. 
• Ensures that new adhesives, oligomers, coatings, and equipment all are tested to applicable industry standards for appropriate markets.
• Up to 25% travel to customers for sales support, global travel at times for any global AE meetings.

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