Dymax Corporation, a leader in the Acrylic Adhesive and UV Curing Industry, is seeking a highly motivated, team orientated individual to join our Customer Support Department as a Customer Support Representative.

The Customer Support Representative will be responsible for developing and maintaining a global “Customer Intimacy” relationship with all customers of Dymax (internal and external) by providing prompt, accurate, and professional assistance.

PRIMARY RESPONSIBILITIES:

• Answers customers inquires promptly and professionally
• Reviews customer contract requirements , follows documented work instructions (provided) for necessary information before processing, and contacts customer if needed
• Must be able to communicate with customers and Global company departments professionally and effectively, under the guidance of the Team Leader or Department Manager. 
• Processes customers’ orders promptly and accurately by the end of day
• Proofs all order entry documents and forwards order information to appropriate departments
• Contacts customers promptly by phone and email on late shipments, back orders and order updates
• Ability to multitask according to daily priorities
• Forwards order confirmations and tracking information to customers in a timely basis
• Quotes and pricing requests are handled in a timely manner according to procedure
• Creates export paperwork and forwards documents including shipment information to international customers
• Forwards MSDS and PDS as required by the customer
• Forwards literature requests to Sales Administration to be fulfilled.
• Maintains address books within JD Edwards data bases.
• Maintains equipment rental agreements and buyouts.
• Other duties as assigned to support the department

EOE D/M/F/V

EDUCATION/ EXPERIENCE and SKILLS:

• High school Graduate, Associates Degree preferred
• Ability to do basic mathematical calculations.
• Multilingual (German, Spanish, Mandarin, Chinese) a plus.
• Excellent typing, proofing, grammar, spelling and organizational skills are critical. 
• 3 or more years in a previous customer service experience in an office environment is required.
• Must be fluent in usage of Microsoft Office programs. 
• Experience with JDEdwards and CRM software.

FOR IMMEDIATE CONSIDERATION, CLICK HERE TO APPLY