Clinical Applications Support Consultant (Computer Technical Support Consultant 1), UCP 4

The University of Connecticut, is seeking a Clinical Applications Support Consultant, UCP 4, (Computer Technical Support Consultant 1), for Student Health and Wellness on the Storrs campus. Under the supervision of a designated supervisor, participates in all aspects of planning, design, development and maintenance of new or existing functionality in Electronic Health Records (EHR) and other clinical information systems in Student Health and Wellness. This includes providing analysis, development, modification, configuration, installation, programming, testing, training, interfacing and maintenance of EHR and other Clinical Systems applications.

DUTIES AND RESPONSIBILITIES

1. Assists in analyzing needs, enhancing existing programs, writing supporting documentation and implementing production procedures.


2. Facilitates computer usage of clinical information systems by preparing materials that improve user knowledge of computing and information technology.


3. Assists with the development of plans and processes that ensure the minimum risk to services or systems due to errors.


4. Troubleshoots and recommends corrective solutions to errors that requires knowledge of current computer applications, networks, hardware and software, or refers problems to appropriate technical staff/technicians or support area.


5. Monitors all aspects of project functions to ensure integrity of project, reports violations to management and takes or recommends corrective actions.


6. Participates in project planning sessions with team members to analyze requirements and provide design recommendations for moderate to complex solutions.


7. Prepares and presents status updates for various projects. Monitors project status to ensure that service level agreements standards are met or exceeded.


8. Defines and designs scope for each project individually or in concert with team members ensuring that applications are integrated with other systems.


9. Maintains and manages project logs. Documents system changes and problem resolutions.


10. Maintains relationship and open communication channels with Clinical Systems vendor representatives.


11. Performs in-depth analysis of workflows, data collection, report details and other technical issues associated with the Clinical Systems environment


12. Performs Clinical Systems EHR application upgrades, new structures or elements.


13. Provides ongoing maintenance and tests, including audit trial monitoring, to ensure Clinical Systems EHR solutions meet the organization's business needs.


14. Provides support to end users experiencing problems with Clinical Systems EHR applications and associated hardware and interfacing systems.


15. Ensures the ethical use of data, as well as data integrity, security and confidentiality of protected health information.


16. Stays current on all aspects of the Clinical Systems EHR platform and related advanced features of software development technologies


17. Assists Medical Records with data input during peak times.


18. Performs related duties as required.

MINIMUM QUALIFICATIONS

1. Bachelor's degree in Computer Science or related field or equivalent combination of education and training, and one or more years of experience in computer programming, computer technical support, computer consulting or computer operations.


2. Aptitude for and willingness to develop skills in teaching, good communication ability and excellent writing skills.


3. Demonstrated ability to work well with people, to handle technical problems, to work well under stress and to follow complex plans and strategies.


4. Demonstrated abilities in analytical reasoning and logical problem solving.

PREFERRED QUALIFICATIONS

1. Knowledge of the principles of analysis, design and decision support of clinical information systems.


2. Knowledge of clinical operations, policies and procedures.


3. Knowledge of applicable clinical standards of practice as required by State, Federal and accreditation organizations.


4. Knowledge of standards/codes pertaining to the patient care environment.


5. Logical, analytical, problem solving and interpretive skills.


6. Knowledge of Oracle databases, Oracle SQL, Java, Python.


7. Proficient in MS-Office including Project, Word, and Excel.

APPOINTMENT TERMS
This is a full-time permanent position. The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. For additional information regarding benefits visit: https://hr.uconn.edu/benefits-summaries/.

TO APPLY
Please apply online at UConn Jobs, https://jobs.uconn.edu, Staff Positions, Search #2019522. For full consideration, please upload a letter of application, a resume, and a list of three (3) professional references with contact information.

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check. (Search #2019522)

This job posting is scheduled to be removed at 11:59 p.m. Eastern time on June 21, 2019.

All employees are subject to adherence to the State Code of Ethics, which may be found at http://www.ct.gov/ethics/site/default.asp.

PI110197100