American Woolen is looking to fill a positon for production planner / customer service coordinator.

Reporting to Planning Manager, the production planner / customer service coordinator must be qualified to independently execute activities relative to all aspects of effective customer service and production planning.

Main duties and responsibilities:

• Take customer orders over phone or email and respond to customer’s questions or concerns.

• Enter orders into system and follow up with production delivery dates

• Work with department heads and assistants to coordinate and monitor production schedules

• Order and enter all raw material contracts and arrivals into system. Verify prices and quantities. Ensure all raw material requirements are ready and available for production purposes in timely manner

• Maintain the inventory levels of raw materials and finished goods.

Job Requirements

Preferred Qualifications and/or Education:

• Associate’s Degree or Bachelor’s Degree required

• Working knowledge of computer programs (excel, word, access)

• 1-3 years’ experience in customer service and/or production planning in a mid-sized manufacturing environment preferred.

• Math skills for scheduling and determining necessary quantities of raw materials

• Memorization skills for dealing effectively with numeric yarn codes, style numbers and production processes.

• Ability to analyze, discriminate, organize and prioritize

• Ability to work efficiently in stressful situations

• Ability to use discretion and independent judgment when making decisions on behalf of the company.

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the company and customer.

• Knowledge of textiles desirable.