Location: SheltonCT 06484 Document ID: AF435-2PGL Posted on: 2021-11-0411/04/2021 Job Type: Contract

Job Schedule:Full-time
Minimum Education: High School2021-12-04

Technical Support Representative

APPLY HERE: Technical Support Representative - Shelton, CT at Kyndryl


Your Role and Responsibilities

Kyndryl is seeking to employ a long term supplemental employee in Shelton, CT location.This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements. They may also perform Installs, Moves, Adds, and Change (IMAC) activities, as well as data backup and restore on individual accounts for clients. They are responsible for resolving problems and performing IMAC's within Service Level Agreement (SLA) objectives and completing all related administrative duties. As the main interface to the customer, they need to understand the local and regional infrastructure and key contacts in the other competencies, i.e., network team, server admin, etc., to ensure that the proper team is aware of, and to take action on the problem. Demonstrated customer communication and business skills are therefore needed since direct customer interaction is often required. Accordingly, they have a direct impact on customer satisfaction, and therefore, need to understand their account/site environment.

Responsibilities include:
· Resolving customer hardware/software workstation problem tickets
· Technical knowledge of the supported platform
· Working knowledge of the hardware
· Resolving tickets within the customer SLA
· Demonstrating verbal and written communication skills are preferred

Required Technical and Professional Expertise

  • At least two years’ experience in providing deskside support
  • Proficiency in Mac OS
  • Knowledge of JAMF Pro
  • Attention to detail and good problem-solving skills for MAC
  • Providing support in the form of procedural documentation & by following SOP’s
  • In-depth knowledge of Windows and Mac OS operating systems and broad knowledge of productivity tools

Required Education

High School Diploma/GED


Meet Kyndryl Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We’re combining the mentality of a start-up with the footprint of a market leader. We’re a new organization, but we’re also a $19 billion company with 90,000 employees and a list of 4,600 clients — including 75 of the Fortune 100. Every day, we design, build, manage and modernize the mission-critical technology systems that the world depends on. We are committed to the health and improvement of the systems at the heart of the digital economy, and we work closely with our partners and customers to ensure that each achieves their peak digital performance. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing and we’ll provide plenty of opportunities to make that happen. A healthy digital ecosystem doesn’t just benefit our customers and partners; it provides oxygen to innovation and energy to change the world over. Together, let’s make sure our world thrives.