Tri-State Joint Fund

Location: MillfordCT 06460 Document ID: AA466-63MZ Posted on: 2016-11-2111/21/2016 Job Type: Regular

Job Schedule:Full-time
Minimum Education: Associates2016-12-21
 

System Support Analyst/Operations

Title:  System Support Analyst/Operations

 

Overview:

This position is responsible for providing technical assistance and support related to desktop/server computer systems, hardware and software for all users and troubleshooting hardware/software issues on existing platforms.

 

Functions & Responsibilities:

  • Troubleshoot issues on multiple computer platforms: IBM I- series and server/desktop Windows
  • Provide advanced support for multiple enterprise applications including:  email, calendar scheduling, word processing, spreadsheets, presentations, internet browsers, as well as specialized department specific applications.
  • Experience providing services to organizations spread across multiple locations.
  • Maintains daily performance of desktop computer systems, including but not limited to software installation, upgrades and patches, network connectivity, antivirus software and other maintenance tools/utilities.
  • Provide PC application training to employees.
  • Respond to issues from all the users including claims software, PC’s and peripherals, including but not limited to all-in-one printers, label printers and all types of scanners.
  • Troubleshoot issues with network/wireless equipment, data wiring, internet, scanners and printers
  • Documenting all troubleshooting issues and resolutions.
  • Write training manuals.

 

Requirements:

  • Assoiciates Degree
  • 2 – 5 years analytical/ IBM I-series operations/ troubleshooting both hardware and software experience
  • Demonstrated experience providing technical support
  • In depth knowledge of IBM I-series operating systems and encryption backup systems
  • In depth knowledge of Windows server operating systems and broad knowledge of Microsoft office products
  • In depth knowledge of data transfer hardware and software including peripherals
  • Demonstrated knowledge of technical ability across a wide range of hardware and software
  • Demonstrated knowledge of QA processes and general understanding of claims adjudication software cycles
  • Strong analytical and troubleshooting skills
  • High level of self-motivation, productivity and attention to detail, be well organized; have excellent verbal and written communication skills
  • Experience in medical/dental claims payment a plus

 

Benefits:

  •   Medical/Dental/Disability/Vision/Prescription 

 

Please apply below  with your resume, including salary requirements