AmEnde Human Resource Consulting, LLC
Location: Farmington, CT 06032 Document ID: AA295-44M6 Posted on: 2016-07-2207/22/2016 Job Type: RegularJob Schedule:Full-time
Minimum Education: Associates2016-08-21
Call Center -Customer Service Manager
Our client is a business that allows loved ones to continue enjoying independence living at home. We are looking for a Manager with Call Center andCustomer Service experience for the important job of managing incoming calls from potential clients.
If you enjoy the satisfaction of coaching and motivating staff to provide professional yet compassionate response to prospective clients over the phone, then we want to talk with you! You can make a difference in this full-time position.
Our client is an established company with a strong, trusted reputation in their industry. They are in need of an experienced manager who knows how to train, coach, and manage with a firm yet fair approach.
The ideal candidate will preferably have Call Center, or similar, experience.
If you enjoy the satisfaction of coaching and motivating staff to provide professional yet compassionate response to prospective clients over the phone, then we want to talk with you! You can make a difference in this full-time position.
Our client is an established company with a strong, trusted reputation in their industry. They are in need of an experienced manager who knows how to train, coach, and manage with a firm yet fair approach.
The ideal candidate will preferably have Call Center, or similar, experience.
Requirements3+ years of supervisory experience
Experience creating and implementing staff training
Experience creating work standards
Familiarity with metrics
Experience in a Call Center or similar environment
Excellent verbal and written communication skills
Associate's or bachelor's degree preferred
Experience creating and implementing staff training
Experience creating work standards
Familiarity with metrics
Experience in a Call Center or similar environment
Excellent verbal and written communication skills
Associate's or bachelor's degree preferred
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