A competent Account Manager should be flexible enough to handle a variety of duties that pertains to your firm and clients. Their main responsibility is to make sure a company’s customers are happy, and some of their specific daily duties include:
Communicating with clients to ensure that all of their needs are understood and addressed
Building strong client relationships to maintain old business and acquire new customers
Collaborating with various internal departments to ensure that they fulfill all customer requests
Resolving complaints and keeping track of all processes that pertain to the client’s desires
Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience
Collecting and analyzing data concerning consumer behavior to understand changing needs
