Tri-State Joint Fund
Location: Millford, CT 06460 Document ID: AA466-63MZ Posted on: 2016-11-2111/21/2016 Job Type: RegularJob Schedule:Full-time
Minimum Education: Associates2016-12-21
System Support Analyst/Operations
Title: System Support Analyst/Operations
Overview:
This position is responsible for providing technical assistance and support related to desktop/server computer systems, hardware and software for all users and troubleshooting hardware/software issues on existing platforms.
Functions & Responsibilities:
- Troubleshoot issues on multiple computer platforms: IBM I- series and server/desktop Windows
- Provide advanced support for multiple enterprise applications including: email, calendar scheduling, word processing, spreadsheets, presentations, internet browsers, as well as specialized department specific applications.
- Experience providing services to organizations spread across multiple locations.
- Maintains daily performance of desktop computer systems, including but not limited to software installation, upgrades and patches, network connectivity, antivirus software and other maintenance tools/utilities.
- Provide PC application training to employees.
- Respond to issues from all the users including claims software, PC’s and peripherals, including but not limited to all-in-one printers, label printers and all types of scanners.
- Troubleshoot issues with network/wireless equipment, data wiring, internet, scanners and printers
- Documenting all troubleshooting issues and resolutions.
- Write training manuals.
Requirements:
- Assoiciates Degree
- 2 – 5 years analytical/ IBM I-series operations/ troubleshooting both hardware and software experience
- Demonstrated experience providing technical support
- In depth knowledge of IBM I-series operating systems and encryption backup systems
- In depth knowledge of Windows server operating systems and broad knowledge of Microsoft office products
- In depth knowledge of data transfer hardware and software including peripherals
- Demonstrated knowledge of technical ability across a wide range of hardware and software
- Demonstrated knowledge of QA processes and general understanding of claims adjudication software cycles
- Strong analytical and troubleshooting skills
- High level of self-motivation, productivity and attention to detail, be well organized; have excellent verbal and written communication skills
- Experience in medical/dental claims payment a plus
Benefits:
- Medical/Dental/Disability/Vision/Prescription
Please apply below with your resume, including salary requirements