Tri-State Teamster Joint Fund

Location: MillfordCT 06460 Document ID: AA311-4EJW Posted on: 2016-08-0208/02/2016 Job Type: Regular

Job Schedule:Full-time
Minimum Education: Associates2016-09-01
 

System Support Analyst/Operations

Title:  System Support Analyst/Operations

 

Overview:

This position is responsible for providing technical assistance and support related to desktop/server computer systems, hardware and software for all users and troubleshooting hardware/software issues on existing platforms.

 

Functions & Responsibilities:

          -Troubleshoot issues on multiple computer platforms: IBM I-series and server/desktop Windows

-Provide advanced support for multiple enterprise applications including:  email, calendar scheduling, word processing, spreadsheets, presentations, internet browsers, as well as specialized department specific applications.

-Experience providing services to organizations spread across multiple locations.

-Maintains daily performance of desktop computer systems, including but not limited to software installation, upgrades and patches, network connectivity, antivirus software and other maintenance tools/utilities.

-Provide PC application training to employees.

-Respond to issues from all the users including claims software, PC’s and peripherals, including but not limited to all-in-one printers, label printers and all types of scanners.

-Troubleshoot issues with network/wireless equipment, data wiring, internet, scanners and printers

-Documenting all troubleshooting issues and resolutions.

-Write training manuals.

 

Requirements:

            Associates Degree

-2 – 5 years analytical/ IBM I-series operations/ troubleshooting both hardware and software experience

-Demonstrated experience providing technical support

-In depth knowledge of IBM I-series operating systems and encryption backup systems

-In depth knowledge of Windows server operating systems and broad knowledge of Microsoft office products

-In depth knowledge of data transfer hardware and software including peripherals

-Demonstrated knowledge of technical ability across a wide range of hardware and software

-Demonstrated knowledge of QA processes and general understanding of claims adjudication software cycles

-Strong analytical and troubleshooting skills

-High level of self-motivation, productivity and attention to detail, be well organized; have excellent verbal and written communication skills

-Experience in medical/dental claims payment a plus

 

 

Please email resume, including salary requirements to:  Tsjfund876@gmail.com

 

 

Benefits:

  Medical/Dental/Disability/Vision/Prescription