• Manages the office (clerical/administrative) of Fair Haven Community Health Center’s site at Bella Vista, including front desk, inventory, billing, and medical records functions.

• Support the delivery of excellent Primary Care in a Patient Centered Medical home through clinical support functions including but not limited to: preparing patients for office visits, supporting clinicians during office visits, placing referrals for patients at the direction of the clinician, managing patient calls, completing/managing patient paperwork.

• Collaborates with the Patient Care Team to ensure efficient clinical flow and manage patient needs during and outside of appointments.
• Ensure patient confidentiality and safety.
• Adhere to all Health, Safety and Infection Control Protocols.
• Provide excellent customer service and culturally competent care.
• Engage in performance improvement activities and act as an agent of positive change by looking for innovative ways to improve processes and advance clinical excellence.
• Positively represent FHCHC to internal and external clients.
• Perform interpreting services (if approved as a Spanish Language Interpreter)
• Perform other necessary duties as required by FHCHC to achieve the goal of providing excellent primary health care in a Medical Home.

 

C.   Qualifications

Job Requirements:

• Demonstrated ability and excellent skills to independently carry out assignments, take vital signs, complete various forms, and utilize appropriate infection control techniques.
• Strong knowledge of medical terminology and relevant procedures.
• Excellent written, electronic and oral communication skills.
• Demonstrated ability to work effectively in a team environment.
• Above average critical thinking and problem solving skills.
• Portray a pleasant and respectful attitude when: communicating with coworkers, patients, and internal and external clients; accepting direction and delegated tasks; and receiving constructive criticism.
• Strong computer skills.
• Ability to use multi-line phones.
• Oral and written proficiency in English.
• Bi-lingual with fluency in Spanish required.

 

Education and Experience:

• High School Diploma or equivalent
• Training and Certification as a Medical Assistant
• 2 years work experience in primary care preferred
• Knowledge of and experience in office management
• CT Driver’s license and access to a car

 

D. OSHA STATUS—CATEGORY II--Increased Risk Position

Potential  exposure to hazardous waste and bloodborne pathogens, clinical setting

 

E.  Americans With Disabilities Act Requirements:

 

Essential Physical/Mental Demands:

• Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, high level of audio acuity, pull medical records

• Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions

• Manual Dexterity Required:  use a keyboard, telephone use, drive a car

 

 

Americans With Disabilities Statement

 

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.