Companions & Homemakers, Inc, Connecticut's leading provider of home care for older adults is seeking an After Hours Manager.  This is a full time salaried position and includes competitive wages, excellent health coverage benefits, 401k, merit-based discretionary bonuses, and paid training.  This position offers a unique opportunity to work a 4 day work week Friday through Monday.  Applicant must be able to multi-task, work well under pressure and prioritize. Our environment is different than that of a typical call-center environment. We treat each person who calls us with special care and consideration. We do not  have scripts since each caller has a unique situation that we are committed to accommodate and service.

Job Title:  After Hours Manager                       

Responsibilities:

• Ensure quality service delivery to client constituency
• Direct operations for the After Hours Team responsible for triaging client and caregiver calls  
• Monitor systems, identify problem areas, and develop and implement action plans
• Demonstrate a desire to set and meet objectives and to find increasingly efficient ways to perform tasks

 Requirements:

• 3 - 5 years of management experience
• Strong management skills and personality
• Ability to effectively lead a remote team
• Ability to identify problems and solve complex issues
• Ability to respond promptly to client and family needs
• Ability to interpret performance metrics
• Ability to adapt to a changing environment & multi-task
• Professional demeanor
• Professional phone presence
• Strong verbal and written communication skills

 Please send resume, accompanied by cover letter and salary requirements.

CT DCP HCA 0000101