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1Customer Service Representative
A.R. Mazzotta Employment Specialists  
Customer Service Representative duties and responsibilities

A Customer Service Representative's duty is to support customers. This main responsibility covers lots of duties, such as:

* Providing introductory information to new customers
* Ensuring that customers are satisfied with products or services
* Following up with clients or customers to check that they're still satisfied with any purchases
* Letting customers or clients know about additional services
* Determining the quickest, most effective ways to answer a client's or customer's questions
* Escalating queries and concerns
* Troubleshooting common issues with a product or service
* Working with a team of CSRs and other departments to find appropriate solutions
* Recruiting applicants for specified positions   Read More
Posted on: 03/28/2023
Published by:
Location:  Cape Coral, FL

2Customer Service/Sales
A.R. Mazzotta Employment Specialists  
What does a Customer Service Representative do?

A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

What are the duties and responsibilities of a Customer Service Representative?

A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.

What makes a good Customer Service Representative?

A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers. Also, they must have a strong understanding of their company's products and services to address customer questions. They should also have a pleasant attitude to de-escalate potentially hostile customers and need to work in a fast-paced environment.   Read More
Posted on: 03/28/2023
Published by:
Location:  Cape Coral, FL

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